Assistant Manager – Process Analyst (CS/CX) in TATA CLiQ

Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Electronics, and Luxury.

Job Description:

Responsible and accountable for identifying gaps/loopholes in the process through RCA received from legal / Chairman Escalation / CEO Escalation etc. Highly skilled in identifying NVA and preparing a comprehensive and detailed RCA using standard RCA tools like CAPA and 5 why Analysis.

· Have the knowledge and competency of Root Cause Analysis concepts

Attend RCA Specialist monthly meetings

Facilitate or lead major investigations.

· Build strong cross-functional engagement to optimize and prioritize RCA Work Stream.

· Understanding all processes and policies for a specific vertical.

· Complete responsibility for identifying the root cause of problems identified within and outside vertical

· Partnering with business units to obtain information to ensure information received is accurate and useful

· Documenting information flow maps and identifying and performing root cause analysis of current process and information management inefficiencies

Data Analysis understanding and pulling data from various sources within the company as required to support the RCA document

Problem-solving skills ability to visualize complex problems and generate multiple solutions and options for any given problem

· Demonstrated ability to effectively drive results.

Key Skills:

Excellent oral, and written communication skills

Strong analytical mindset and logical reasoning capabilities

In-depth change management and problem-solving techniques

Computer Skill:

MS office – Working knowledge of Word, PowerPoint, Excel

Preferred Certification / Skill / Experience:

· Six Sigma Green Belt Certified

E-commerce Background

· Lean Principle


Any Graduate any specialization.


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Hi I am Chandana, a village girl after passing B.Sc I came to city and also worked in college for some time but now I am fully house wife taking care of kids and writing this blog. Ever since I learned graphic design, I became interested in the world of electronics media. I hope this blog will give you pleasure for learning and learning and sharing it with everyone.

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